Ticketmaster Revolutionizes D.C. Arena Experience

A Game-Changing Partnership for D.C.'s Sports Future

In an exciting development for sports and entertainment fans in Washington, D.C., Monumental Sports & Entertainment (MSE) has announced a groundbreaking founding partnership with Ticketmaster. This strategic collaboration aims to completely reimagine the fan experience at MSE's next-generation arena, currently under construction in the heart of downtown D.C.

As the global leader in ticketing technology and live event experiences, Ticketmaster will play a pivotal role in shaping how fans interact with their favorite teams and events. The multiyear partnership extends far beyond traditional ticketing, embedding Ticketmaster throughout the entire fan journey—from the moment of purchase to the in-arena experience and beyond.

The Vision: From Street to Seat Redefined

"This is a transformational partnership that accelerates our shared vision for the arena of the future," said Jim Van Stone, President of Business Operations and Chief Commercial Officer at MSE. The collaboration combines MSE's commitment to innovation with Ticketmaster's cutting-edge platform to create a frictionless, hyper-personalized, and digitally enhanced experience.

The partnership represents a significant evolution in how fans will interact with live events. By integrating advanced technology, personalization, and media elements, MSE and Ticketmaster are setting a new standard for arena operations and guest engagement.

Comprehensive Integration Across the Sports Ecosystem

As a founding partner, Ticketmaster will be embedded across MSE's fully integrated ecosystem. This includes powering fan journeys for all of MSE's professional teams:

• The NHL's Washington Capitals
• The NBA's Washington Wizards
• The WNBA's Washington Mystics

The collaboration extends to concerts, family shows, and special events at Capital One Arena and other MSE venues. Additionally, Ticketmaster will gain significant brand visibility through Monumental Sports Network (MNMT), enhancing engagement across broadcasts, in-arena content, and digital platforms.

Driving the $800 Million+ Arena Transformation

This partnership is a cornerstone of MSE's ambitious $800+ million, multi-phase transformation of its arena. Ticketmaster's involvement extends to the design, technology stack, and overall fan experience strategy of what promises to be one of the most advanced sports and entertainment venues in the country.

"With the global ticket leader now embedded across MSE's technology, operations, and media platforms, the collaboration goes beyond access—it becomes a core driver of innovation and guest experience," the announcement emphasized.

The arena transformation is central to MSE's broader efforts to revitalize downtown Washington, D.C., and position the District as a global sports and entertainment destination. With this new partnership, the organization is taking a 360-degree approach to reimagining the fan experience, focusing on cutting-edge technology, immersive design, and community impact.

The Future of Live Entertainment in the Nation's Capital

"As MSE reimagines the in-venue experience through innovative infrastructure, immersive content and transformative technology, Ticketmaster is excited to support this new era of live entertainment where fans come first and experiences come alive," stated Marla Ostroff, Managing Director of North America at Ticketmaster.

With Ticketmaster joining United Airlines and Vanda Pharmaceuticals as the third Founding Partner, this initiative represents a major investment that aims to attract millions of visitors annually to downtown D.C.

As Phase One of construction nears completion, excitement continues to build around what promises to be a revolutionary venue designed to inspire millions of annual visitors for the next 25 years. The partnership between Monumental Sports & Entertainment and Ticketmaster signals a new era for live events, where technology and personalization combine to create unforgettable experiences for fans.